Frequently Asked Questions
Everything you need to know about our heritage restoration products and services.
What is the typical lead time for architectural hardware and restoration items?
Most in-stock items are dispatched within 2-3 business days. For custom-made timber products or specialized brass finishes, lead times can range from 2 to 6 weeks depending on the complexity of the order.
Do you offer shipping for large or fragile heritage pieces?
Yes, we ship nationwide. Large items such as fireplaces, doors, and baths are crated securely and delivered via specialized furniture couriers to ensure they arrive in perfect condition.
Are your products authentic antiques or high-quality reproductions?
We offer a curated mix of both. Our 'Original' range consists of salvaged and restored antiques, while our 'Heritage' range features newly manufactured reproductions crafted to match period-specific designs.
Can I return an item if it doesn't fit my home's aesthetic?
Standard stocked items can be returned within 30 days of purchase, provided they are in original condition. Please note that custom-cut timber, bespoke finishes, and 'made-to-order' items are non-refundable.
Do you provide installation services for your building products?
While we do not provide direct installation, we have a network of recommended heritage-specialist tradespeople. We can provide technical specification sheets to assist your builder or carpenter.
What payment methods do you accept for online orders?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For large-scale trade orders, we also offer direct bank transfer options.